Cookies Policy

What are cookies?

Cookies are small amounts of information that are stored on the computer, phone, tablet, or any other device used by the user so that the server remembers certain information that it can later use. This information allows you to be identified as a specific user and allows your personal preferences to be saved, as well as technical information such as visits or browsing time on the Web/App. The use of this information allows the server where the Web/App is located to recognize the browser used by the user, allowing, for example, registered users to access areas without having to register on each visit and remembering their language preferences, country, etc., in future visits. Likewise, this information can be used to measure the audience and traffic parameters on the Web/App.

 

Who uses the information from the cookies?

The stored information is processed by the entity ALSA FERROCARRIL, S.A.U. with registered office at Calle Josefa Valcárcel, 20, 28027, Madrid and CIF A-83093930, company owner of the domain www.trenesturisticos.com, registered in the RM of Madrid, Volume 17,299, Folio 203, Section 8, Page M-296645 with license for the operation of railway transport services No. 12/0VM/2/02/04. The information stored in cookies managed by third parties is used by the external entities detailed in this Cookies Policy.

 

What types of cookies exist?

Below is a classification of cookies based on a series of categories.

Types of cookies according to the entity that manages them:

Own cookies: These are those that are sent to the user's terminal equipment from a computer or domain managed by the editor itself and from which the service requested by the user is provided. Third-party cookies: These are those that are sent to the user's terminal equipment from a computer or domain that is not managed by the editor, but by another entity that processes the data obtained through the cookies.

Types of cookies according to the period of time they remain activated:

Session cookies: These are a type of cookies designed to collect and store data while the user accesses a Web/App. Persistent cookies: These are a type of cookies in which the data remains stored in the terminal and can be accessed and processed during a period defined by the person responsible for the cookie, which can range from a few minutes to several years.

Types of cookies according to their purpose:

Technical cookies: These are those that allow the user to navigate through a web page, platform, or application and use the different options or services that exist in it, such as, for example, controlling traffic and data communication, identifying the session, accessing restricted access parts, remembering the elements that make up an order, carrying out the purchase process of an order, making the request for registration or participation in an event, using security elements during navigation, storing content for the dissemination of videos or sound, or sharing content through social networks.

Personalization cookies: These are those that allow the user to access the service with some predefined general characteristics based on a series of criteria in the user's terminal, such as language, the type of browser through which they access the service, the regional configuration from where they access the service, etc.

Analysis cookies: These are those that allow the person responsible for them to monitor and analyze the behavior of the users of the websites/app to which they are linked. The information collected through this type of cookies is used to measure the activity of the websites, application, or platform and for the preparation of browsing profiles of the users of said sites, applications, and platforms, in order to introduce improvements based on the analysis of the usage data made by the users of the service.

Advertising cookies: These are those that allow the management, in the most efficient way possible, of the advertising spaces that, where appropriate, the editor has included in a web page, application, or platform from which the requested service is provided based on criteria such as the edited content or the frequency in which the ads are shown.

Behavioral advertising cookies: These are those that allow the management, in the most efficient way possible, of the advertising spaces that, where appropriate, the editor has included in a web page, application, or platform from which the requested service is provided. These cookies store information on user behavior obtained through the continuous observation of their browsing habits, which allows the development of a specific profile to show advertising based on it.

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What types of cookies does TRENES TURÍSTICOS use and for what purposes?

TRENES TURÍSTICOS uses the following types of cookies for the indicated purposes:

 

  • Functional cookies: they are necessary to correctly display the web page/App and guarantee the correct functioning of the site. They are cookies that help the user to have a better browsing experience on the site. An example of the use of this type of cookies are those used to store the browsing data of a certain language.

    Analytical cookies: These cookies are used to analyze user behavior in an aggregated and anonymous way, including the number of visitors to the web/App and different product files, the origin of the visit, day and time, platform, number of clicks on a banner, search words used by a user to find their desired content. In this way, TRENES TURÍSTICOS uses a very useful means to be able to introduce improvements to the website/App and know which content or design is most relevant to the user.

    Advertising cookies: They allow the showing of offers relevant to the visitor's interests. They show personalized ads anonymously.

     

  • The following table summarizes the cookies used in TRENES TURÍSTICOS so that you can identify them in your browser:

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    Nombre Tipo Propietario Uso Duración
    GUEST_LANGUAGE_ID Functional Liferay To save the navigation language 1 year
    COOKIE_SUPPORT Functional Liferay To know if the user accepts cookies 1 year
    JSESSIONID Functional Liferay Session cookies Session
    LFR_SESSION_STATE_10161 Functional Liferay Session cookies Session
    _ibtssn Functional Liferay Session cookies Session
    ALSA_COOKIES_POLICY_NEW Functional ALSA Indicates if the user has accepted cookies 3 months
    ABTasty Functional ABTasty Transmits test information to produce results 13 months
    ABTastySession Functional ABTasty Identifies each session on the website, that is, each visit to the website and the actions carried out by the Visitor on the website Session
    JOURNEYSEARCH_PASSENGERS Functional ALSA Store information about user preferences and recognize you when you return to the site 1 year
    LAST_DEPARTURE_DATE Functional ALSA Store information about user preferences and recognize you when you return to the site 1 year
    LAST_STATIONS Functional ALSA Store information about user preferences and recognize you when you return to the site 1 year
    REGULAR_STATIONS Functional ALSA Store information about user preferences and recognize you when you return to the site 1 year
    TRAVEL_TYPE Functional ALSA Store information about user preferences and recognize you when you return to the site 1 year
    ajs_anonymous_id Analytics Google Analytics Used to distinguish users anonymously 1 year
    ajs_group_id Analytics Google Analytics Used to distinguish users anonymously 1 year
    ajs_user_id Analytics Google Analytics Used to distinguish users anonymously 1 year
    _dc_gtm_UA-3993523-1 Analytics Google Analytics Used to limit the percentage of requests 24 hours
    _gat_UA-3993523-1 Analytics Google Analytics Used to limit the percentage of requests 24 hours
    _ga Analytics Google Analytics Used to limit the percentage of requests 1 year
    _gid Analytics Google Analytics Used to limit the percentage of requests 24 hours
    _hjIncludedInSample Analytics Hotjar It is used to let Hotjar know if the visitor is included in the sample that is used to generate heatmaps, funnels, etc. Session
    _hjid Analytics Hotjar Used to distinguish users anonymously 1 year
    _gcl_au Advertising Google AdSense Used by Google AdSense to experiment with the efficiency of advertising on different websites using its services 3 months
    __sonar Advertising Google Ad Manager They help Google Ad Manager to anonymously identify visitors who have viewed or clicked on an ad 1 year
    __gads Advertising Google Ad Manager They help Google Ad Manager to anonymously identify visitors who have viewed or clicked on an ad 24 hours
    _fbp Advertising Facebook Facebook Network Advertising 3 months

 

This table will be updated to show the types of cookies used at any time. We recommend that you regularly check our Cookies Policy.

 

How to manage cookies?

In order to allow, see, block or eliminate cookies downloaded to your computer or device, you can use your browser setting options through this link or the cookies settings panel made available for this purpose. Users can adjust their browser settings at any time, disabling cookie downloads and eliminating previously installed cookies. If you disable cookies, you may not be able to use certain functions or services of the website or app, resulting in a less satisfactory browsing experience.

 

See the following links for more information on how to manage cookies:

 

Chrome here: http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647

Firefox here: http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we

Explorer here: https://support.microsoft.com/es-es/help/17442/windows-internet-explorer-delete-manage-cookies

Safari here: http://support.apple.com/kb/ph5042

Opera here: http://help.opera.com/Windows/11.50/es-ES/cookies.html

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